Cancellation instructions and cancellation form
Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
A. Cancellation Policy (Services)
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must send us (Hotel Lava Vulkeineifel R.E. GmbH, Rosenbergstraße 5, 54550 Daun, Germany, Tel.: +49(0)6592 3097, e-mail: Info@Hotel-Lava.de) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract.
You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract compared to the total scope of the services provided for in the contract.
Exclusion or premature expiry of the right of revocation
The right of withdrawal does not apply to contracts for the provision of services in the areas of accommodation for purposes other than residential, transportation of goods, motor vehicle rental, delivery of food and beverages, as well as for the provision of other services related to leisure activities, if the contract provides for a specific date or period for the provision.
The right of withdrawal expires prematurely if we have provided the service in full and we have started to provide the service only after you have given your express consent to this and at the same time confirmed your knowledge that you will lose your right of withdrawal upon complete fulfillment of the contract by us.
B. Cancellation form
If you wish to revoke the contract, please fill out and return this form.
Hotel Lava Vulkaneifel R.E. GmbH
Rosenberg Street 5
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of paper communication)
(*) Delete where not applicable